Q. After I place my order, when will I receive my package?
A. Please refer to the banner at the top of our website for our current turnaround time for production. This does not include shipping time which is typically 1-5 days. If you need your items before their scheduled ship date, please e-mail us. Rush fees and expedited shipping options are available.
Q. What is your return policy?
A. Due to the custom nature and permanent processes of personalization, we do not accept returns or exchanges. All of our products (monogram items, graphic tees, state items, etc) are custom made based on your specifications when you place your order.
Q. I live in the Charleston, West Virginia area. Can I pick up my package instead of shipping it?
A. Yes, on the delivery method screen during checkout please select the Pick Up Option. You will be able to pick your order up at Ooh La Lucy Boutique located at 1006 Bridge Road in Charleston, WV once it is ready. You will be alerted by e-mail when your order is ready and waiting for you at the pick up location.
Q. Do you all monogram items that aren't purchased from your website?
A. At this time we only monogram the items we sell on our website, and do not monogram people's personal items.
Q. I accidentally sent my package to the wrong address, what do I do?
A. As soon as you discover this, please contact us. If we have already shipped your package, you are responsible for contacting the post office to determine what will happen next. If your package is returned to us in the mail, you are responsible for repaying the shipping for us to send it back out.
Q. What is the best way to contact The Initialed Life?
A. The best way to contact us is by e-mail, firstname.lastname@example.org - If you have questions regarding an existing order, please place your order number in the e-mail so that we can reference it.
Q. My package was marked delivered, but I can't find it.
A. Helpful Tips To Locating Your Package
If your package shows that it has been delivered, but you can’t locate it. Here are several tips to finding it.
Check your mailbox
All packages are shipped through the United States Postal Service unless otherwise noted and are delivered to your mailbox if they are small. If they are larger, check where USPS delivers larger packages. This is usually near your front door.
Check your porch area
You’d be surprised how many times a customer has found their package behind a bench, chair, or a nearby bush.
Check with your neighbors
Sometimes we’ve seen cases where a neighbor has received the package on accident. This is most prevalent in student mailboxes and apartment buildings.
Check with someone who lives in your house.
Another common issue we’ve seen is that someone else in the house has received the package on your behalf. If it is around the holidays, we’ve had cases where the package was intercepted and even wrapped and put with holiday gifts!
Call or go to your local post office.
These are the people that have the most information!
I’ve seen situations where they’ve identified a new mailman/woman who was on your route that day, and can ask him or her more information. They also have access to an internal tracking system which shows more information than what you or I can see.
If you selected USPS Priority mail at checkout that comes with insurance. If all else fails and the package has been lost for more than 7 days, a claim can be filed.
Packages are mailed in blue mailer bags, white priority mailer bags or white priority boxes!
We’re more than happy to assist you in locating your package, however please understand we do not have any more information than you do! Once we release packages, they are in custody of USPS.
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